Terms of Use
Last updated: 11 August 2026
1. Operator and service
BetterCall.uk (bettercall.uk) is operated by BetterCall.ie (bettercall.ie), an Irish business offering the BetterCall.uk service to qualified healthcare professionals in the United Kingdom. References to "BetterCall", "we", or "us" mean that operator in respect of the BetterCall.uk service.
BetterCall.uk provides educational and workflow software. It is not a regulated medical device and is not a substitute for independent clinical judgment, local protocols, supervision, or emergency services.
2. Not medical advice
Content is not a substitute for independent clinical judgment, Trust or hospital protocols, senior review, the BNF or local formulary, or emergency services. Always verify time-critical information at the bedside. See the Medical disclaimer.
3. Eligibility and accounts
You must be a healthcare professional (or other authorised user where we explicitly allow) using the service in a lawful manner. You are responsible for safeguarding credentials and devices. You must not impersonate others or create accounts to evade enforcement.
You may sign in with email and password, Google, or Sign in with Apple on supported platforms. Third-party sign-in is subject to those providers' terms as well as ours.
4. Team tasks and chat
Shared ward tasks and team chat (where available) are for care-team coordination and job lists among clinicians. They are not a medical record. BetterCall does not provide patient clinical-record or patient-thread features and does not store patient clinical data. Do not enter patient-identifiable or special-category health information. You are responsible for complying with your employer's policies and for breaches caused by your own misuse. Chat messages and chat photos are removed after 7 days; the tasks board is the durable job list where that feature is enabled. Document clinical decisions in your hospital record. BetterCall may suspend features that appear to be misused or insecure.
5. AI-generated output
Outputs from AI-assisted features may be incomplete or incorrect. You must review and validate any suggestion before clinical use. Do not rely on AI output for diagnosis or prescribing without human verification. Do not paste identifiable patient information into general AI helpers.
6. Jobs and applications
Job listings, agency materials, and applications are provided for convenience. Employers, agencies, and applicants are responsible for their own recruitment decisions and compliance with employment and equality law. BetterCall does not guarantee placement and is not a party to any employment contract between users.
7. Housing marketplace
Housing listings, seeker posts, and related messaging are user-generated. BetterCall is not a landlord, tenant, estate agent, or party to any housing agreement between users. BetterCall does not hold deposits, verify listings or identities, or guarantee tenancy outcomes, availability, or the accuracy of user content. Arrangements and payments are between users at their own risk. You must not post unlawful, misleading, or discriminatory listings or messages. BetterCall may remove content or suspend access for misuse.
8. Acceptable use
You must not:
- Violate law or third-party rights.
- Upload malware, scrape or harvest profiles, listings, or other content in a way that impairs the service, or attempt unauthorised access.
- Use the service to harass, discriminate, or endanger patients or colleagues.
- Misuse housing messaging or other messaging features for spam, fraud, solicitation unrelated to the feature's purpose, or to request deposits or rent before a viewing.
- Reverse engineer or circumvent security controls except where permitted by law.
9. Intellectual property
BetterCall and its licensors own the site, apps, branding, and original content. You receive a limited, revocable licence to use the service for its intended purpose. You retain rights in content you upload; you grant us a licence to host, process, and display that content as needed to operate the service.
10. Disclaimers and limitation of liability
The service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. To the extent permitted by applicable law, BetterCall and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the service. Nothing in these terms excludes liability that cannot be limited under Irish or EU law, or under UK law where those mandatory rights apply.
11. Changes, termination, and account closure
We may modify features or these terms. Material changes will be reflected by updating the "Last updated" date. We may suspend or terminate access for breach of terms or risk to others. You may stop using the service at any time and may request erasure of your account data through the in-app account closure flow or by contacting conor@bettercall.ie.
12. Governing law
These terms are governed by the laws of Ireland. Nothing in these terms limits or excludes mandatory consumer or data-protection protections under UK law (including the UK GDPR and the Data Protection Act 2018) that apply to you as a user in the United Kingdom and that cannot be waived by contract.
13. Contact
Contact: conor@bettercall.ie.